Next set of lessons, surprises and mistakes; this time various issues in no particular order.
We use some cheap Android Sencor Element tablets. From 10 tablets, 2 were faulty and we had to replace them. You can recognize faulty tablet by its freezing. Yet there were also more interesting manifestations (appeared only on one tablet):
- Time speeding up by minutes per hour. That produced transactions and shifts with wrong time. Automatic time synchronization does not help as I assume it is synchronized only once per day.
- Touch events were not registered in some areas of the screen or were shifted (touching on one place triggers action from different place).
It's always good to observe and talk to your very end users. Based on seeing the POS in action and talking to one cashier, I realized the buttons were too small. The cashier had hard time to aim at the right button. So I've made all buttons and texts as big as possible:
Wrong development browser size
I use Chrome Resolution Test plugin to easily resize browser window to tablet's resolution (1024 x 786). But I made a stupid mistake. The POS web page on tablet spreads across the full tablet screen (minus Android menu bar) while the plugin resizes the whole browser window to the specified size. So page areas were different. To have the same area in browser and on tablet (1024 x 720), the correct resolution for the plugin is 1034 x 826.
Cashiers had also problem with browser zooming triggered by double tap. For a long time, I did not know how to disable it because I thought it is as a browser functionality and looked for an option in browser. Eventually, I've found out it is a HTML5 meta viewport property and you can turn it off by:<meta name="viewport" content="user-scalable=0" />
Uptake of a new version was slow. It was normal that an old version was used several days after the new version was released because page refresh was needed on POS and only company employees could do it. Luckily, there was no critical update needed.
I've implemented automatic updates like this: successful ping request returns the actual server version. When it comes back to a tablet, it means there is internet connection (necessary because of mobile internet - see the previous post). When the server version does not match with the client version and there is no cashier signed in, the web page is refreshed which performs the update. The server version is set manually as part of release deployment.